PARTS RETURN POLICY

HOW TO DEFINE RETURNABLE PARTS

Parts acceptable for return

To be eligible for return, parts must be unused and in saleable condition. All parts returned must be clearly marked with part numbers, in original packaging and shipped in a suitable container to avoid damage.

Parts not eligible for return

  1. All parts that are not in new condition or parts requiring clean up or rework.
  2. Parts that are contaminated, improperly packaged or damaged in shipment.
  3. All parts with a limited shelf life, including but not limited to, O-rings, seals, rubber hoses, hydraulic hoses, filters, and gaskets.
  4. Broken quantity packs or kits.
  5. All electrical parts (unless proven to be defective)

PARTS RETURN PROCESSING

To request an RMA (Return Material Authorization) number, please contact EPP at 866-843-3350 or 702-866-9300. Acceptable forms of request for an RMA are a copy of the original packing slip or sales invoice, with a detailed reason for the return. Please include a contact name, telephone number, fax number and e-mail address (if available).

The EPP warehouse must receive all authorized returns within 30 days of the customer’s receipt of the RMA number. Returns not received within this 30-day period are not eligible for return.

Parts ordered in error or no longer required

An RMA request must be submitted to EPP customer service with proper documentation (original sales invoice or packing slip) within thirty (30) day of invoice date.

  • The customer’s request will be evaluated to determine if part(s) are returnable. Upon receipt of the RMA, material must be shipped freight prepaid to EPP warehouse, accompanied by the original packing slip or sales invoice. Collect shipments will be refused.
  • The RMA number must be clearly marked on the outside of the package. Packages not marked with the RMA number will be refused.
  • Upon receipt, inspection and acceptance of the parts, a credit will be issued based on the net invoice amount less a 25% restocking charge.
  • No allowance will be made for freight charges.

Shipping errors by EPP

An RMA request must be submitted to EPP customer service with the proper documentation (original sales invoice or packing slip) within 10 business days from receipt of shipment.

  • Upon receipt of the RMA, the material must be shipped to the EPP warehouse accompanied by the original sales invoice or packing slip.
  • The RMA number must be clearly marked on the outside of the package. Packages not marked with the RMA number will be refused.
  • Upon receipt and inspection of the part(s), a credit will be issued for parts based on the net invoice amount and applicable freight charges. No restocking charges will apply.

Parts damaged in transit is the responsibility of freight carrier

  • Claims are to be filed with the freight carrier for damages.